Terms of Service

This Terms of Service governs the manner we provide our products and the way they are intended to be used by users. This Term of Service applies to the website, all our products, applications, web-based tools and other services offered by Aciab SA. When this policy mentions “aciab.com”, “Site”, “We,” “Us,” or “Our,” it refers to the Aciab SA company. When we mention "Service" or "Services", we mean any product created and maintained by Aciab SA through any format which is delivered. When we mention "You", "Company", "Users", or "User", we refer to any body or organization who is using our products and services.

Service use restrictions

We carefully review each Service request and refuse to provide Service to the following cases, the list is not exhaustive:
- Violence, sexualization, child exploitation or abuse
- Any threat to public safety and security
- Any military applications
- Organizations who destroy natural resources
- Organizations under international sanctions
- Malware or spyware development

Protection of your Account

Each user is responsible to keep his/her account and its password secure. We are not liable for any loss or damage if Users do not keep their account details secure. Users are also responsible for all content posted and data created by them on their account.

Payments

After free trial period, we charge your Credit Card each month in advance to continue providing you the Service. The billing cycle starts from last day of your trial period. If we can not charge you for the service in use, your account will become inactive until the payment issue is resolved. If the payment issue is not resolved within six months your account and your data will be permanently deleted.

Cancellation and refunds

There is no contractual obligation in using our services. You can cancel any of our services any time you need. Only cancellation request submitted through service feedback area by account Admins will be considered. Your account will become inactive and all your data will be permanently deleted from our database within 30 days after cancellation confirmation. Upon cancelation of any Service you will not be charged from the next billing cycle and we will refund you the days remaining from current month.

Termination of Service

We have the right to terminate your account and refuse future use of Service for any reason at any time. We might terminate your account without any notification if our use restrictions is violated. Termination of an account means Admin and all other users will not be able to access the account and their data will be deleted permanently.
We might also temporarily disable your account if we detect abnormal usage of our servers.

Service and price updates

We will automatically update our Services for our current users at any time with or without notice. In addition, we reserve the right to discontinue, temporarily or permanently, any part of our Services with 30 day in advance notice. We may also update the pricing structure of our Services, if these changes result in price increase for our existing Users, we try to exempt them from price increase. However, if the new updates includes addition of substantial features, we might apply them to our current Users. In this case we will notify the affected Users 30 days before application of the new pricing structure.

User experience

Our Services may not meet your requirements and expectations. Our Services may have some bugs. We are constantly detecting and tracking these bugs to improve our user experience and security of our Services.

Security

We will take different measures to keep your account and data safe, however internet is not 100% secure place. Our Services are for project tracking usage and is not intended to store files, sensitive data and classified information. We provide our Services “as is” and “as available” basis and you accept to use our Services at your sole risk.
We may process your data as described in our Privacy Policy and for no other purpose. We may need to access your account with your consent for support requests. We may access your account as we detect abnormality or abuse in Service usage.
All credit card transactions are processed by our partners who follow the latest industry standards to keep your payment details secure.

Copyright

Any part of our products, including methods, structures, codes, visual designs cannot be duplicated or reused without written permission from Us.

Liability

Choosing to use our Services will not make us liable for any loss of data, information breach, loss of profit or damage to your company and you.

Changes to this Term of Service

ACIAB SA has the rights to update this Term of Service at any time without notifying the users. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are maintaining our services and how they should use these services. You acknowledge and agree that it is your responsibility to review this Term of Service periodically and become aware of the modifications.

Your acceptance of these terms

By using our Services, you signify your acceptance of our Terms of Service as written in this page. If you do not agree to these Terms, you should not use our Services. If you violate of any of these terms, we may terminate your account. Your continued use of our services following the updates will be considered as your acceptance of those changes. For the rules related to protection of your data please refer to our Privacy Policy.

We are happy to have you as our user and thank you for using our Services!


Last updated: 12 April 2020